FAQ

FAQ – Frequently Asked Questions

1. How long does it take to process my order?

We process all orders within 3 to 8 business days, depending on the product type and quantity.

2. How long does shipping take?

• Europe: 10 to 20 business days
• Morocco: 20 to 30 business days
• Delivery times may vary depending on your country and customs process.

3. What are the available payment methods?

We accept:
• PayPal
• Bank transfer (in EUR, USD, GBP)
• Bank transfer in MAD (for Moroccan customers)

4. What exchange rate do you use for payments?

We use the official bank exchange rate on the day of payment.

5. Who is responsible for customs fees and import taxes?

Customers are responsible for any customs duties, taxes, or import procedures required by their country.

6. Can I choose the shipping method?

Yes. Once you place your order, we will contact you to agree on the best shipping method based on your country.